Scope:
The Housekeeping Manager will be responsible for planning, organizing, and developing the overall operation of the housekeeping department to a high standard of cleanliness; and observance of all guidelines regarding infection control and local standards while assuring the highest degree of quality guest care at all times; and staff supervision, scheduling, training, and mentoring.
Responsibilities:
- Manage the daily activities of the housekeeping department to include appropriate cleaning of all rooms, apartments, public areas, and offices.
- Planning, organizing, and directing team members to ensure the highest degree of customer satisfaction and high standards of cleanliness across the hotel.
- To monitor, check, and maintain standards of cleanliness within all areas of the Land Star Hotel daily.
- Daily supervision of all housekeeping staff at Land Star Hotel.
- Prepare purchase orders for supplies, and maintain housekeeping supplies and inventory.
- Participate in the recruitment processes of housekeeping staff, schedule, and train all new housekeeping staff.
- Adhere to all meetings such as health and safety, infection prevention and control, and monthly team meetings.
- Manage the housekeeping budget, and control the holidays and staff schedule systems.
- Maintain a cost control system for supplies, linen, and cleaning supplies for efficient operation of the Hotel.
Essential requirements:
- At least 3 years plus experience of a similar role within the hospitality industry
- Housekeeping Management
- Customer Management
- Team Management
- Inventory Management
- Conflict Management